Frequently asked questions
Quick answers about how we work. Still unsure? We're happy to help.
Do I need to be home during the cleaning?
Not at all. Many clients provide a code or key. Tell us your preference and we'll make it easy.
Do you bring your own cleaning supplies?
Yes. We bring the tools and supplies needed. If you prefer something specific, let us know and have it ready.
Will you watch my kids if I need to step out?
We're happy to work around your family's needs, but we cannot supervise children. Our focus is on cleaning and providing a safe, efficient service.
What's your cancellation policy?
We ask for 48 hours' notice if you need to reschedule.
Do you do laundry or dishes?
Laundry and dishes are add-on services. Let us know in advance if you'd like them included.
What if I forget my appointment or leave my home locked?
If we can't access your home at the scheduled time and haven't heard from you, a lockout or no-show fee may apply. We'll try to reach you before leaving.
Can I tip the cleaners?
Tips are never expected but always appreciated — cash or added to your online payment.
How far in advance should I book?
The sooner the better, especially for move-in/move-out cleanings. We recommend at least one week in advance to secure your preferred time.
Do you offer same-day or emergency cleanings?
Occasionally, depending on team availability. Message us directly for urgent requests.
Will you clean around clutter or laundry piles?
We may work around large clutter to avoid moving personal items. For the best results, tidy surfaces beforehand.
Will my information be kept private?
Yes. Personal information, access codes, and your address are kept secure and confidential.
Do I need to provide parking?
If parking is limited or permit-only, tell us in advance. Parking fees may be added to your invoice if applicable.
What types of services do you offer?
Residential, Airbnb, commercial, office, church, move-in/move-out cleanings, pet care, and snow removal. See our Services page for pricing.
How do I get a quote?
Use our contact form, email, or call/text. We'll ask a few quick questions and provide a free quote or schedule a walkthrough.
How often can you clean my property?
One-time, weekly, biweekly, monthly, or a custom schedule — whatever works for you.
What if I'm not satisfied with the cleaning?
Contact us within 24 hours. If something was missed, we'll make it right or discuss a discount on your next visit.
What is your human waste cleanup policy?
For the health and safety of our team, any human feces found outside of the toilet will require an additional $150 biohazard cleaning fee if you would like it cleaned. If you choose not to pay the additional fee, our team will leave the affected area untouched and continue cleaning all other agreed upon areas.
Didn't find your answer?
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